We are VIBE.
Virtual Insurance and Banking Experience
Transforming traditional financial services with agile digital customer experience
World-class Banking and Insurance Experience
A seamless customer experience
We focus on improving usability, navigation, minimizing errors and load time. While your customers enjoy the best possible virtual experience, you will also gain actionable customer insight via data analytics.
A loyal and engaged community
Supported by measurable analytics, our team devises customized community and loyalty management strategies that enhance communication and increase consumer engagement.
A true digital transformation
From social media to SEO, AI cognitive ads to marketing automation, we adopt an omnichannel strategy to re-align all your marketing channels and digital touchpoints for a seamless experience.
We are CX-driven
Closing the gap between traditional banks and the community.
believe they fully understand
however only 37% agrees
We Follow A Systematic Process to Understand Your Customers’ Needs
EMPATHIZE & DEFINE
Stepping into customers’ shoes via researches and interviews. Define their goals, personas in order to create a customer journey.
Solutions to customers’ pain points and strategies to satisfy their needs and wants.
Develop a minimum viable product for user testing and validation.
TEST & LEARN
Conduct continuous test-and-learn to optimize usability and utility.