VIBE CX

Customer Experience 

Our Methodology 

VIBE CX 360

It’s 360

An integrated ecosystem of strategies and technologies to optimize every touchpoint based on an all-round understanding of customers.

It’s fast

A streamlined channel integration to provide a quick, easy and secure experience that is more responsive to customers than before.

AA

It’s beyond expectation

Empower customers with the information and services they need when they want it. Compatible with future innovation that anticipates customer needs.

For every dollar spent solving a problem in design,

you save $10 in development and $100 in post-release maintenance.


Customer Experience – UX & UI

NN
VIBE UX audit

Conduct researches & interviews
A 360° customer review: demographics, behavior, digital profile
Understand users’ pain points

NN
Stepping into “Customers’ Shoes”

Conduct researches & interviews
A 360° customer review: demographics, behavior, digital profile
Understand users’ pain points

NN
Product / Experience design

Provide content that fits different personas

NN
Testing / Verification

Verification from the public
Enhance user experience from real users
Collect 800+ design guidelines

VIBE CM

Community Management

VIBE DT

Digital Transformation